Edmunds Community Forum

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  1. Meter Exception Report

    When running consecutive Estimates, there is option to specify 3 months. Can this option be added to other report types ie: Zero usage/No Readings. This would be helpful when running reports to determine which meters have zero readings for multiple months.

    1 vote
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  2. Include the meter reading code (estimated, standard, cutomer-provided) on the Utility Detailed Billing Register.

    While reviewing the Utility Detailed Billing Register, it would be helpful to see the code to identity the type of reading that is reflected in the billing in addition to the Usage (consumption).

    1 vote
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  3. delinquent notice font size

    Utility Delinquent Notices/Labels - "Message box" - should be able to change the font size and make changes to have color or bold the wording.

    2 votes
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  4. Modify the Bill card format to state "Direct Debit on #/#/20 Do Not Pay" in proper space

    The bill card format should state "Direct Debit on #/#/20 Do Not Pay" in total amount due box-not above the account number. Customers get confused when they see a dollar amount due showing up in the amount due box when they have provided authorization to direct withdraw. The email format of utility bills already has this comment in the amount enclosed box.

    1 vote
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  5. Work Order - Resolution Drop Down

    Currently can run reporting by Service Codes or status. Create a Resolution drop down field in the Work Order. for Tracking purposes of how the work order was resolved/action taken to complete it. only option right now is notes and that's not as efficient when doing research

    1 vote
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  6. Penalty Amounts in Aging Bucket

    Currently the Aging Report list penalty amounts in a separate column. It would be helpful if, like services, penalty could be broken out by how long it has been on the system (30, 60, 90, etc days)

    1 vote
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  7. Upload billing adjustments from an Excel file to batch.

    Would love the ability to upload a billing adjustment batch from an Excel file for large batches of adjustments. For example, we have industrial users who have to pay an annual $50 fee for their permit, there are almost 100 of them. Because I can't figure out how to properly track these in Edmunds (most are tenants that don't receive the regular bill) and be able to export to Excel, I keep a separate Excel file, that includes account number. I would be nice to upload the file rather than enter in almost 100 account numbers.

    1 vote
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  8. Separate Address Field

    Because the address field consists of the number and street it exports to a customer report as one field. When you would like to group several homes from the same street it is very time consuming to do this because if you sort the address field it sorts it based on the house number and not the street name. If on the utility account there could be a separate field for the house number and then one for the street address it would help.

    5 votes
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  9. CORONAVIRUS NEED- Make MCSJ able to turn off interest with an "as of" date.

    We want to be able to declare that we will not be charging interest on balances after the date of the Governor's emergency declaration. Currently, there is no easy way to do this and it seems crazy that this has not come up before. Can you help us help our customers through this time? Is there a way programming could put a checkbox or something to limit interest up until a certain date, but not after?

    1 vote
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  10. 1 vote
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  11. Add Balance to the Utility Account Maintenance Ribbon

    Would be nice to always have the balance of the customer showing on the main utility ribbon. This way no matter what tab you are in you can always access the balance of the customer.

    Please see the attachment as an example.

    2 votes
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  12. Copy of all Ebills sent

    It would be helpful if the email bills would generate a PDF after they have been sent with a copy of all the email bills. That way we have a copy on file of those bills that we can re-print later if needed. Sometimes the auditors request original copies of those bills and we don't really have a way to reprint an original bill as it was sent after payments are made.

    27 votes
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  13. Move the Modified Date in Notes

    Under Notes, we are so used to looking at the Modified date column for the entry date that we don't always recognize that the date has been modified from the Created date. It would be easier to recognize a change versus the original date if either the Modified date was not filled in unless it has been Modified or if the Created date in notes were on the left side and the Modified date of a note were on the opposite side after Service Type.

    9 votes
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  14. Work Orders - Provide designated fields for New Meters

    Work Orders - Currently the work orders do not have a designated field for new meters.

    EXAMPLE : New Meter # Rmvd Mtr# _

                     New ERT ID #  ____________   Rmvd ERT# _____________
    
    Install Reading ____________ Out Reading ___________
    Multiplier _________________ Multiplier ______________
    Seal # _____________________ Seal # _________________

    At present when the Power Crew, Meter techs get the orders sometimes because these areas are not printed the information isn't provided because of human error. Multipliers are a priority. If a multiplier is X1 but is changed to a Multiplier of 600 it is a very costly mistake. We have had…

    2 votes
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  15. CHANGE TRANSACTION INQUIRY DETAIL TO INCLUDE CHANGES TO NOTES

    It would a great enhancement to the change transaction inquiry to include any changes made to the notes tab including deletions of notes! pretty please :-)

    1 vote
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  16. Link accounts by Owner and/or Bill To information for reporting purposes

    This will allow easier reporting for high user and high billed accounts that auditors request. For example, if a school district, electric company, apartment complex, etc. has several accounts, they could be linked by a field kind of like how the Location ID works. Currently, it takes a lot of time to ensure all accounts are included.

    5 votes
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  17. Ability to Read an entire route using the work order app...

    The current work order app has a "meter read entry" option that you can enter a read in with. You don't have to have a work order assigned to you in order to do this. It has the potential to be used for meter reading if you could possibly select a route and then you could see and read all the meters in that route in their order. As the meters are read and the reads are submitted, it creates a MR Batch in MCSJ and constantly updates that batch with readings! It's really cool.

    If an entire route could…

    25 votes
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  18. Penalty Calculation

    In utilties under penalty/calculation update, could you please, please, PLEASE make the report NOT update until we want it to, so we can take the customer's off that are not to get a penalty for that billing period. I know about the exempt buttons in their accounts but if you have a hundred cutoffs, then you'll have to check and uncheck buttons for each account not to get a penalty so as not to get turned off when they weren't supposed to get a penalty to start with. It would save a lot of time, not to mention paper, when…

    12 votes
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  19. Add City/State and Zip Code to Property Location.

    We service several zip codes that have the same street name. For example, Pine St. could be in three different Property Location Zip Codes. This would allow for easier identification of a property location when reports are run and when searching a location in Utility Account Maintenance.

    4 votes
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  20. Include race and ethnicity on new utility account customers

    Could the new account information for utilities include boxes for race and ethnicity? We have a USDA loan, and one of the compliance questions asked for numbers of utility customers by race and ethnicity.

    1 vote
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