Edmunds Community Forum

Welcome to “The Voice”. While you are in this zone please VOTE, COMMENT, or post a NEW IDEA. Good comments will show support for/against an idea. You may also use comments to enhance an existing idea.

  • Hot ideas
  • Top ideas
  • New ideas
  • My feedback
  1. On the Summerized by Transaction screen, could the billing year and period it covers be added?

    When sending a history for the cutomer the summerized transation is a more customer friendly report ,however it doesn't include the actual billing year or period the transactions cover. This would be of great help for the customer to see the periods it coveres.

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    declined  ·  0 comments  ·  Utility Billing  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  2. Temporary and permanent accounts status flags.

    Would like to be able to mark inactive accounts as temporarily or permanently inactive. And they want to be able run a report every billing period to see just temporarily inactive accounts and review if they should still be inactive.

    15 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    declined  ·  Dutch responded

    A comment was posted suggesting how to handle this in the system. Please chime back if you have more thoughts on this enhancement. Thanks for the suggestion. Edmunds Support

  3. adding a flat penalty to late notices

    For our late notices, we would like the computer add our flat $50.00 reprocessing fee to the "total due after this date" on the bill. Our customers have stated it is very deceiving to not have this reflected in this spot, although this is stated in our "note" on the actual bill. We have to make sure our second notices state, "Please pay by the 15th to avoid the $50.00 reprocessing fee and disconnect."

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    declined  ·  Dutch responded

    Converted to a Support Case. Edmund’s will contact you to review.

  4. to be able to page down or go to end of a pick list w/o having to keep clicking the down button

    When bringing up a pick list to do a report, it would be easier to be able to just page down or go to the end of list without having to keep hitting the down button

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    declined  ·  Dutch responded

    Response supplied in a separate email. Functionality currently exists in MCSJ. Converted to a Support Case

  5. Be able to reprint utility bill as it was sent, not after payments were applied..

    Some property owners request a reprint of a bill for a tenant and if any payment has been applied it only prints a bill that reflects the current balance

    1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    declined  ·  Dutch responded

    Currently customers printing a PDF Utility Bill have an option to print bills to a “PDF file” during the bill print process. This allows them to search an original bill run and reprint an existing bill. Ill have someone in Support follow to demonstrate. If I remember correctly you’re using a PDF Bill.

    Thanks, Dave

  6. Global edit for batch date change

    Need an global edit to update the date in a payment batch. The WIPP file that comes over the first day of the new month has the prior months last day and all the dates in that file has to manually changed to the current date since month end has have already been done for the last mointh,

    3 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    declined  ·  0 comments  ·  Utility Billing  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  7. Ability to link one payment code to multiple seperate charges.

    We like having the ability of viewing charges broken out separately on the utility bill, and on account maintenance, however we do not need to track the cash receipts separately for some of the separate charge codes.

    Example: The town charges for bulk trash pickup (the bags of yard waste), but depending on how many bags of trash, a different separate charge bill code is used. The way they get broken out on the bill the description prints how many bags were picked up, which is good. Revenues for each bill/rate code are recorded to the same revenue account, so…

    2 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    declined  ·  Dutch responded

    After further consideration your suggestion has been declined. Thank you and keep on posting! Team Edmunds

  8. Don't default a Year into Meter Reading, Billing or Balance batches.

    Our fiscal year begins in July so half way through the year the default year in Meter Reading, Billing and Balance batches is for the next calendar year. We would prefer the year not to default and for the user to have to enter the correct year and period for each batch entry.

    11 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    declined  ·  0 comments  ·  Utility Billing  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  9. 1 vote
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    declined  ·  0 comments  ·  Utility Billing  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
  10. Have checkbox in account maintenance so accounts cannot get an estimated read.

    When properties get demolished we still charge the minimum fee for being able to serve, however because the account is no longer reading it gets picked up in the auto estimate routine, and will pick up usage from prior periods. There should be a way to flag accounts to not estimate, instead of having to create a flat bill code and attach to the account to charge the minimum fee.

    0 votes
    Vote

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    You have left! (?) (thinking…)
    declined  ·  0 comments  ·  Utility Billing  ·  Admin →

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
2 Next →
  • Don't see your idea?

Feedback and Knowledge Base