Edmunds Community Forum

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  1. Indicate a meter rollover on the Meter Verification when you "Print to Screen"

    It would be helpful if there was an indication that a meter rolled over when you "Print to Screen" the Meter Reading Batch Verification. Currently, there is the editable field under Meter Reading Batch Entry and there is a small asterisk when the Verification page is printed out. However, if you "Print to Screen" the verification there is no indicator that a meter rolled. When there are misreads and I go to correct them I don't print the report each time to check that the usage makes sense. I simply Print to Screen until I have closed all the work…

    0 votes
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  2. Print out an envelope from Edmunds

    We were wondering if we can print out an envelope from Edmunds? We know how to do a label list for multiple accounts, but can you print directly to an envelope for one account?
    Can an envelop format be added to the "select printer type" of the utility account label page?
    A current default on the "select printer type" is Avery 5160 labels. Can we add one to print out an envelope for one account? or multiple accounts?

    1 vote
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    declined  ·  0 comments  ·  Utility Billing  ·  Admin →

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  3. Please see if we can add a link to the Customer ID window to the Utility Account Maintenance window

    Please add a link from the Customer ID window to the Utility Account Maintenance window. This would be to link the customer ID of a business to the physical location of the business in the Utility accounts, so that we can distinguish businesses from non business accounts.

    1 vote
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  4. PRINT BILL FROM THE BALANCE/WATER TAB

    ABILITY TO PRINT A BILL FROM THE UTILITY ACCOUNT MAINTENANCE SAME AS THE TAX ACCOUNT MAINTENANCE. AT THE MOMENT WE HAVE TO GO TO THE GENERAL TAB TO DO SO.

    3 votes
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    declined  ·  1 comment  ·  Utility Billing  ·  Admin →

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  5. Have a print duplicate bill (owner/bill to) option check box in utility account maintenance.

    Would like to keep all accounts on the same cycle that prints both owner and bill to bills, however I would like a checkbox on the utility account maintenance to check off that will allow me to print both or just the tenant a bill so I don't have to put them on a separate cycle.

    4 votes
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    declined  ·  Edmunds GovTech responded

    Thank you for your suggestion. A Support Representative will reach out to you.

  6. to print custom report with "only" option in account field

    To be able to print a custom report with just a specific account field. i.e. to print a report of the only accounts that are "interest exempt" or to print all accounts that are in "bankruptcy". So I do not have to have a report with all accounts

    4 votes
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    declined  ·  Edmunds GovTech responded

    This is available on Page 1 of the Custom Report. There is a section labeled “Include Only Accounts With” which allows you to run the report for only the criteria you select. Please call Support for additional help running the Custom Report.

  7. Custom Report that sorts reads by Sensus MXU Category

    We would like to be able to print a custom report that sorts reads by Sensus MXU category in order to review that our radio reads have come in complete.

    1 vote
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    declined  ·  Edmunds GovTech responded

    Thank you for your suggestion. This is already an option on Page 2 of the Utility Custom Report. Plase call Support if you have any questions.

  8. Would like to be able to print a message from "User in System". I had to hand write a message that was sent to me. Helpful to print it.

    Would be helpful to be able to print a message that is received or sent from the "User in System" I had to hand write the whole message. Helpful to be able to print instead of handwriting it.

    1 vote
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    declined  ·  0 comments  ·  Utility Billing  ·  Admin →

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  9. System generated deposit slip from Utility deposit batch

    Edmunds generated Deposit slip-I would like the option to create a system generated deposit slip that would print in standard deposit slip dimensions. Porting the information from our open batch so we can review before updating the batch. It would print the total check amount, corresponding acct#/name, and show line totals and deposit total at the bottom. The ability to put our own Bank name , routing # and account #

    7 votes
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    declined  ·  0 comments  ·  Utility Billing  ·  Admin →

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  10. Allow Editing or Deletion of Payments through Payment Window

    Allow Editing or Deletion of Payments through Payment Window so user does not have to go to the payment batch, delete, and repost.

    35 votes
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    declined  ·  0 comments  ·  Utility Billing  ·  Admin →

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  11. Flag payments for Muncipal/Outside Liens in Utility Billing

    There needs to be a way to flag payments on accounts that have municipal and outside liens. I know this works in the Tax Module, why can't it work in the Utility Billing module as well? It should alert the clerk taking the payment asking if they are sure they want to take this payment since it's in Lien. There is nothing that prevents us from accidentally taking a payment for a Municipal Lien which is prohibited since all payments must be made at the Tax office. At the very least the payment batch should have a warning before updating…

    7 votes
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    declined  ·  Edmunds GovTech responded

    Thank you for your suggestion. You can flag the Utility Account with Municipal Lien or Outside Lien and that flag will be viewed in red in the payment window. Please contact Support if you have any questions.

  12. Edit description after batch has been updated.

    Would like to be able to edit the description on an entry in a billing or adjustment batch after it has been updated. If a spelling error is discovered after the batch is updated, it would be more convenient to edit it, rather than delete the reference number and re-input.

    28 votes
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    declined  ·  Edmunds GovTech responded

    Thank you for your suggestion. This function will not be added at this time due to potential security risks. If you have any questions or concerns please contact our Support Department.

  13. When running utility refund routine allow the user to opt to not refund certain customers from the verify listing.

    When running utility refund routine allow the user to opt to not refund certain customers from the verify listing.

    5 votes
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    declined  ·  Dutch responded

    After further consideration your suggestion has been declined. Thank you and keep on posting! Team Edmunds

  14. Allow users to Apply or Transfer partial Deposit

    From Account Maintenance, when Apply Deposit or Transfer Deposit option is selected, prompt the user to Apply/Transfer "Full Amount" or "Other Amount" where they can enter the value to apply/transfer.

    2 votes
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    declined  ·  Dutch responded

    After further consideration your suggestion has been declined. Thank you and keep on posting! Team Edmunds

  15. Ability to edit/delete the 'notes' screen when a form letter is generated

    Currently, Edmunds indicates when a letter is sent in the notes section, but there is no way to edit or delete the letter that was created. There needs to be a way to do this in case of error.

    7 votes
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    declined  ·  Dutch responded

    After further consideration your request is declined. Thank you and keep on posting! Team Edmunds

  16. User History

    Would like the ability to see a user history in utility account maintenance, similar to caller ID or "recent places". With this feature you would be able to back track accounts you had recently searched for.

    5 votes
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    declined  ·  0 comments  ·  Utility Billing  ·  Admin →

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  17. When you click on the notes button, leave the edit button available

    I would like to be able to click "Edit" after I already clicked on the notes section. Without having to go back to the previous screen, click edit & then click notes again.

    3 votes
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    declined  ·  Dutch responded

    Dear Emily,

    In MCSJ you must select edit to make any changes in account maintenance. This includes adding notes. Thank you for your suggestion.

    Sincerely,

    Edmunds Support

  18. 7 votes
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    declined  ·  Dutch responded

    Try using the Utility Custom report to get what you need. Thank you for your suggestion and keep on posting! Team Edmunds

  19. Change how search results are displayed in utility account status

    When you search by property address, for example Robert Road the search results gives you Robert Road, Robert Circle, Robert Street, etc. and list by the number of house first. So you get 3 Robert Road, 3 Robert Circle, 3 Robert Street when you are only interested in getting Robert Road. Even if you type in Robert Road and not just Robert you still get Robert Circle and Robert Street.

    3 votes
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    declined  ·  0 comments  ·  Utility Billing  ·  Admin →

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  20. Billing Register

    We would like the billing register to give totals per cycle. Also I would like the option to run the billing register by bill code. This would allow me to run 1 report instead of 10.

    8 votes
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    declined  ·  0 comments  ·  Utility Billing  ·  Admin →

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