Nags Head felt this would be useful since customers come in to question their bills all the time. One report would easily allow them to have something readily accessible that can be given to the customer.

when a lienholder sends a request to pay subs for tax we can run a delinq
report by lienholder id, however we are not able to do this for water and
sewer.

We would like the ability to choose to use the shopping cart feature INSIDE the payment window without having to exit the screen and go back into the same batch to use it.

Add a tab for meter readings and one for transactions so that we don't have to go through the Detail button.

This would make it easier to find stubs for payments when the auditors ask for them. In larger towns when there are multiple cashiers and hundreds of transactions a day it would make it easier to narrow down what work we need to go through.

I would like to be able to print a delinquent notice for an individual property from the account maintenance screen.

We would like to have the ability to have more than 3 user messages in the utility account maintenance window.

We would like to be able to re-send an individual e-bill through utility account maintenance window. Right now the only option is to go through the print utility bill process.

For the Tax Sale Listing - Add to the drop down list for report sequence to include account number, or a box to be checked that would allow the account number to be on the listing for the utility side of the tax sale.

Delinquent Report in Utilities should have option "Print to Excel"

This will allow for sorting and exporting

Negative reading do not show up as an error, therefore you have to scroll through the report to see if there are negatives or update the report and run a tripped read report. It would be nice to have them show up at the end of the report as a warning or error.

It would be helpful if the email bills would generate a PDF after they have been sent with a copy of all the email bills. That way we have a copy on file of those bills that we can re-print later if needed. Sometimes the auditors request original copies of those bills and we don't really have a way to reprint an original bill as it was sent after payments are made.

Would like to utilize the E-Bill option on finals.

Meter detail report should show number of days between meter reads. Part of our billing is strictly based on number of days between reads and can make a substantial difference in a customer's bill. It would be ideal to have that information in the Meter Detail Report with all the other Meter Reading DETAILS!!!!

The re-calculate bill button is awesome BUT if someone was never billed in that period due to an error of some sort [I.E. They were never made active, etc.] then that button does not work and you have to calculate a bill manually. It would be awesome if after adjusting the meter readings as needed and making services active that you could then hit a button that would calculate their bill based on those changes that you just made.

Work Orders- When the work order is open have the "user message" stay in red. Once the work order is completed and processed have the "user message" change to black. Keep the black "user message" on the Utility Maintenance screen for easy reference.