Change the FIS payment confirmation page to say verification
We have had numerous complaints on our website to pay online that residents believe when the payment confirmation page pops up, that the payment is completed. They are not realizing that this is only to confirm their payment to finish the process. In changing the page from saying "Payment Confirmation" to "Payment Verification" I feel it would be clearer to our residents.
Same issue here as well. Customer's get cutoff sometimes because they got the 'payment confirmation'.
Kim Lockwood commented
We get the same thing all the time. Even if something could just say one more step to confirm.
Kaitlin G commented
Our residents have the same issue. Our office would love to see this happen as well!