Navigating IPS online portal
Please add these buttons (online portal page file) to every page.
If a user does a parcel search first they tend to think they should be able to submit a permit or a request from there. If you add a Submit an application button on every page on the left it would direct them to the application portion.
The 2nd screen shot shows the page if you were in parcel look up first. If the buttons were displayed on the left side of the page it would then give them a way to navigate to that section without needing to know it's a whole different section.
This is the most confusing part to try and explain to users. The buttons will guide them to different portions without needing to know it is a different section. The user usually knows what they want to do, just not how to get there. This would be a tremendous help.
I looked through numerous clients that have the same set up. It appears that everyone has that same set up, help all the systems solve this problem. I'm assuming that many have the same issue. Although it is only a one time issue, once you walk them through it they are good. This is still valuable time that can be corrected by changing the set up of the pages.
Besides this issue we seem to have good results with users.
I'm not asking for changes to the database. If you end up in the wrong section you get lost. Rolling out the online system in the last few weeks this is the number one issue. "I don't see submit an application", 10/10 times the ended up in the wrong section and that is why.