adding a flat penalty to late notices
For our late notices, we would like the computer add our flat $50.00 reprocessing fee to the "total due after this date" on the bill. Our customers have stated it is very deceiving to not have this reflected in this spot, although this is stated in our "note" on the actual bill. We have to make sure our second notices state, "Please pay by the 15th to avoid the $50.00 reprocessing fee and disconnect."
Converted to a Support Case. Edmund’s will contact you to review.