Inactive Accounts should not be able to accept payment.
I would like my system to flag inactive accounts and not take payments on them. - Two Rivers Water Reclamation Authority.
James Tadley
shared this idea
5 comments
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Kaitlin G
commented
Borough of Wanaque would want an override function for this feature. There are times when an account will be made inactive with a final bill still needing to be paid.
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Anonymous
commented
While this would be useful to us in some cases (account is closed with a $0.00 balance), we would still need an override option, in case there is a balance due on an inactive account for which we do need to apply the payment.
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Anonymous
commented
The Town of Kilmarnock agrees that it would be an asset to the utility accts but should have and override function for final bills as mentioned by The City of Acworth.
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Anonymous
commented
The City of Acworth would like to be able to accept payments on Inactive accts however a function key that allows you to accept the payment or not allow the payment would be useful. Consider a customer that was finalized out but yet had a balance,. If a customer becomes inactive with a balance, how would you accept a payment on the account, if their was not an override function. I found this idea interesting but also perplexed on our side. Our customers become Inactive the moment they finalize.
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Anonymous
commented
This would be helpful to us as well.